Cancellation Policy – Indisangam
At Indisangam, we understand that plans may change. Please review our cancellation policy carefully before placing your order.
Customer-Initiated Cancellations
Prepaid & COD Orders: Orders can be cancelled within 24 hours of order placement or before dispatch, whichever is earlier.
Prepaid Orders : For eligible cancellations, we will issue a Store Credit Note of the same order value or offer a replacement with another product of equal value.We do not offer cash refunds.
COD Orders : COD orders can be cancelled within the allowed time window without any charges.
How to Request Cancellation : To cancel your order, please contact us within 24 hours via :
📧 Email: customercare@indisangam
📞 WhatsApp/Phone : +919990965606
Indisangam-Initiated Cancellations
In rare cases, Indisangam may need to cancel an order due to:
- Unavailability of fabric or materials
- Incorrect product listing or pricing errors
- Quality control issues
- Suspected fraudulent or suspicious activity
If a prepaid order is cancelled by Indisangam:
- A full Store Credit Note of the paid amount will be issued
- The customer will be notified via email or phone
Cancellation Charges
- For prepaid orders cancelled after placement, a 2–3% deduction may apply towards payment gateway charges.
- The remaining balance will be issued as a Store Credit Note.
Credit Note Validity
- Credit notes issued for cancellations or exchanges are valid for 90 days from the date of issuance.
- Store credit can be redeemed on any Indisangam product and is non-transferable .
Important Notes
- Orders that have already been dispatched cannot be cancelled .
- Indisangam reserves the right to approve or decline cancellation requests based on order status.
