Frequently Asked Questions (FAQs)

🛍️ Shopping & Orders

Q. How do I place an order on Indisangam?

You can browse our collections, select your preferred product, size, and quantity, add it to your cart, and proceed to checkout. Complete your order by entering shipping details and choosing a payment method.

Q. Do I need to create an account to shop?
Q. Can I modify my order after placing it?

💳 Payments

Q. What payment methods do you accept?
Q. Is COD available on all orders?
Q. Is online payment safe on Indisangam?

🚚 Shipping & Delivery

Q. Do you charge for shipping?
Q. When will my order be dispatched?
Q. What are the delivery timelines after dispatch?
Q. How can I track my order?

🔄 Returns & Refunds

Q. What is your return policy?
Q. What is your refund method?
Q. How long is the store credit valid?
Q. What happens if my return fails the quality check (QC)?
Q. What are the conditions for return eligibility?

🔁 Exchanges

Q. Do you offer exchanges?
Q. When is exchange allowed?
Q. What if my requested exchange size is unavailable?

❌ Cancellations

Q. Can I cancel my order?
Q. Are there cancellation charges?
Q. Can Indisangam cancel my order?

🎁 Actifclub – Loyalty Programme

Q. What is Actifclub?
Q. How do I earn rewards?
Q. How can I redeem my rewards?

📦 Product & Sizing

Q. How do I choose the right size?
Q. Will the color of the product look exactly the same?

📞 Customer Support

Q. How can I contact Indisangam?
Q. What are your support hours?